Privacy policy


Responsible EXPLOTACIONES SANTONEL S.L. (GF VICTORIA ***** GL), CIF B38588760. Calle Fernando López Arvelo, 1, 38660 – Costa Adeje (S/C De Tenerife)
Purpose The data will be used to manage our guests.
Control of the use of the WIFI network.
To allow access to the facilities.
Sending commercial communications.
Legitimation Contractual relationship and consent of the data subject.
Recipients Security bodies and forces, bodies required by law, other Fedola Group companies and those recipients necessary for the provision of the service requested.
Rights You can exercise your rights of access, rectification, cancellation and opposition, portability and limitation, not to be subject to automated decisions and to withdraw the consent given.
Additional information You can consult the additional and detailed information on data protection in the informative posters exhibited in the facilities of EXPLOTACIONES SANTONEL S.L. (GF VICTORIA ***** GL) or request a copy at the following

EXPLOTACIONES SANTONEL, S.L., hereinafter, undertakes to comply with the legislation in force at all times regarding the treatment of personal data. By means of the following privacy policy EXPLOTACIONES SANTONEL, S.L. in accordance with the requirements foreseen in the RGPD informs users of:

1. Who is responsible for the treatment of your data?

The person responsible for the treatment of your data is EXPLOTACIONES SANTONEL, S.L. :

Identity EXPLOTACIONES SANTONEL, S.L.  – B38588760
Address Calle Fernando Lopez Arvelo, 1, 38660 – Costa Adeje (S/C De Tenerife)
Telephone (34) 922 97 51 54
Fax 922160909
Data protection AIXA CORPORE, S.L.
Contacto DPD

EXPLOTACIONES SANTONEL, S.L. informs the user that the data provided in the contact form will be processed by EXPLOTACIONES SANTONEL, S.L. and that such processing is included in the Register of Processing Activities managed by EXPLOTACIONES SANTONEL, S.L. in accordance with the provisions of the RGPD.

2. What are your personal data used for?

At, when the user accepts our privacy policy, he/she authorizes us to use and process the personal data provided for the following purposes:

Send you the information and provide the service requested through the various forms available on our website.
Provide you with information about offers, products and services requested.
Occasionally, EXPLOTACIONES SANTONEL, S.L. or the rest of the companies of GRUPO FEDOLA may use your personal data to send you notifications by email. Said notifications will be made to inform you about modifications in our services or products or in our policies and legal conditions.
To send you commercial communications about offers, activities and promotions of EXPLOTACIONES SANTONEL, S.L. and the FEDOLA GROUP that may be of interest to you by conventional or electronic means when you have checked the box that you wish to receive information.

Google, including all of its tools, complies with the EU-US Privacy Shield Framework, as set forth by the United States Department of Commerce regarding the collection, use and retention of personal information from European Union member countries. will try at all times to establish appropriate mechanisms to obtain the consent of the User for the installation of cookies that require it. When a user accesses our website a pop-up appears informing of the existence of cookies and that if you continue browsing our site you consent to the installation of cookies. The acceptance of the installation of cookies entails the acceptance of the conservation of the IP address in the records of, along with the date of acceptance, for a period of one year, in order to demonstrate the consent given. You can obtain more information in our “Cookies Policy”.

3. What is the legitimacy for the processing of your data?

The legitimacy for the treatment of your data by EXPLOTACIONES SANTONEL, S.L. is based on:

In the execution of a pre-contract/contract to send you the information and provide you with the requested service, not being possible otherwise.
On the user’s consent to receive commercial communications of offers, activities and promotions of EXPLOTACIONES SANTONEL, S.L. and GRUPO FEDOLA that may be of interest to the user. The user may revoke the consent given at any time.

    4. How long do we keep your data?

    The data to send you the information or provide you with the service you request through the different forms available on our website will be kept for as long as the contractual relationship is in force, and once it has ended, for the legal prescription period.

    The data processed for sending commercial communications about offers, activities and promotions of EXPLOTACIONES SANTONEL, S.L. and GRUPO FEDOLA that may be of interest to the user will be kept as long as the user does not revoke the consent given.

    As regards the period of conservation of the cookies, you can obtain more information on our web site in the section “Cookies policy”.

    5. What kind of data do we process from our users?

    EXPLOTACIONES SANTONEL, S.L. processes the following categories of data:

    Data from users who fill in any of the available forms: the personal data that EXPLOTACIONES SANTONEL, S.L. requests include:
    Identification data: name, telephone number and e-mail address.
    Data related to the request
    Only people over 16 years old can provide data through our website. If you are under this age you must have the consent of your parents or legal guardians.

    The User guarantees the authenticity and actuality of all data communicated to EXPLOTACIONES SANTONEL, S.L. and declares that he/she is over 16 years old, and will be the only responsible for false or inaccurate statements made.

    In the event that you provide us with third party data, you declare that you have their consent and you undertake to transfer them the information provided in this clause, exempting EXPLOTACIONES SANTONEL, S.L. from any kind of obligation. Nevertheless, EXPLOTACIONES SANTONEL, S.L. may carry out verifications to verify that the third party has been informed, adopting the diligence measures established in the data protection regulations.

    6. To what recipients will your data be communicated?

    No data will be transferred to third parties except to companies of the FEDOLA GROUP and by legal obligation or in the event that it is necessary to fulfill your request.

    7. What rights do you have and how can you exercise them?

    The user can exercise the following rights before EXPLOTACIONES SANTONEL, S.L.:

    Access to their personal data.
    Rectify them when they are inaccurate or incomplete.
    Request the deletion or cancellation of the data when, among other reasons, they are no longer necessary for the purposes for which they were collected.
    Oppose their processing
    Request the limitation of the processing of your data when any of the conditions foreseen in the regulations are met.
    Request the portability of your data in the cases provided for in the regulations.
    Prevent being subject to automated decisions
    To revoke the consents granted
    In order to exercise their rights, users must send a written request indicating the right they wish to exercise and enclose proof of their identity and a postal or e-mail address for notification purposes. This request can be made either by postal mail to: EXPLOTACIONES SANTONEL, S.L. Calle Fernando López Arvelo, 1, 38660 – Costa Adeje (S/C De Tenerife), or at the following e-mail address:

    EXPLOTACIONES SANTONEL, S.L. shall answer the request for the exercise of rights within one month from the reception of the request. This period may be extended for another two months if necessary, taking into account the complexity and number of requests. We will inform you of any extension within one month of receipt of the request, stating the reasons for the delay.

    Likewise, the interested parties have the right to claim before the competent Control Authority (Spanish Data Protection Agency) when they consider that EXPLOTACIONES SANTONEL, S.L. has violated the rights that the data protection regulations recognize in

    8. Is my data safe?

    EXPLOTACIONES SANTONEL, S.L. has a contract in force with the hosting company Ionos de 1&1 for the hosting of its web page. It is a European company and has the latest systems in security measures.

    EXPLOTACIONES SANTONEL, S.L. guarantees the adoption of the appropriate measures to ensure the confidential treatment of your data, taking into account their reserved nature.

    EXPLOTACIONES SANTONEL, S.L. undertakes that such data will remain secret, treating them with the maximum reserve, and declares to have implemented in its information system, the security policies corresponding to the type of data handled in accordance with the provisions of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR).

    9. Links to other Web sites

    If you choose to leave our Web site through links to other Web sites that do not belong to our entity, EXPLOTACIONES SANTONEL, S.L. shall not be held responsible for the privacy policies of said Web sites nor for the cookies that they may store in the user’s computer.

    Version: 1.0

    Fecha: 05/07/2022